This job is based in Ho Chi Minh City

Help-Desk Engineer

Áp dụng

IN RESPONSE TO OUR EXPANSION NEEDS we are looking for a help–desk engineer to join our IT Service team.

In this role

As a Help-Desk Engineer, you will be part of our IT Service team to help troubleshoot problems in our network of more than 200 workstations. You will work on:

  • Serve as the first point of contact for internal customers seeking technical assistance over the ticketing system
  • Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Install and configure computer hardware operating systems and applications
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Ensure protection of computer facilities (organize and maintain safety of access security control and virus protection)
  • Support the roll-out of new IT devices and applications
  • Direct unresolved issues to the next level of support personnel
  • Implement upgrade, extension, and renewal facilities

Your mission includes delivering professional and timely services in relation with all office IT-infrastructure.

What we offer

Established in Vietnam since 1998 we guarantee:

  • professional working environment with young and motivated teams
  • projects using state-of-the-art technologies and Agile methodologies
  • CMMI ML 3 since 2007
  • extensive coaching and training
  • flat hierarchies and cross-divisional collaboration
  • very attractive remuneration package
  • comfortable workplace
  • travel opportunities

About your profile

You hold an IT certificate or other equivalent diploma and have at least 2 years of experience on:

  • Basic User & Group Active Directory;
  • Knowledge of desktop operating system: Linux, Windows desktop and Mac OS;
  • Good problem solving, analytical and evaluative skills;
  • Self-study and self-learning on new technology and willing to improve on technical skills;
  • Having experience with database (i.e. SQL, Oracle) would be a plus.
  • Good reading skills in English are essential for the job

Your strengths include:

  • A service-oriented mind
  • Strong team spirit
  • An ability to adapt to different demands
  • An autonomy in work
  • A high working discipline

If you are open, a team player and motivated to develop your skills further “on the job“, ELCA is the place for you.


If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).