This opportunity is based in Ho Chi Minh City

Technical Support for Software Solution


SECUTIX, a subsidary of ELCA, has developed the SecuTix 360o product to provide the entertainment industry with secure multichannel technology supporting online ticket sales.

In this role

You are in the Customer Success team and involve Level 2 production support, deep diving into technical issues that Level 1 operate team cannot resolve.

  • Use your software/application knowledge background daily
  • Research, diagnose, record, and analyse Customer issues with accurate solutions.
  • Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
  • Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
  • Reproduce and document customer bugs for the development team
  • Respond to Customer Assistance Request in writing
  • Work closely with Customer Success Managers to maintain customer satisfaction

What we offer

Established in Vietnam since 1998 we guarantee:

  • learning environment from interesting topics of our daily work: blockchain, chatbot, facebook in app purchase, Google Assistant AI integration, secure mobile ticket....
  • very attractive remuneration package
  • professional working environments with young and motivated teams
  • projects using state-of-the-art technologies and Agile methodologies
  • extensive coaching and training
  • flat hierarchies and cross-divisional collaboration
  • modern workplace
  • travel opportunities to Switzerland

About your profile

We expect from you:

  • Bachelor’s Degree in IT or related fields
  • 1 year in technical support and 2 years in software development
  • Significant experience in SQL / Data analysis / PLSQL
  • Coding skills: Java, C#, Php or other programming language knowledge
  • Fluent English for day to day communications with European colleagues
  • Experience in troubleshooting, diagnosing bugs, handling customer support requests
  • Database / SQL Knowledge or Data analysis
  • Attention to detail, Prioritization and organization skills, Open minded

French speaking is a big plus.

French speaking is a big plus.

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).