Why you'll love working here

  • Professional European-based company
  • Attractive salary
  • Performance bonus of up to 4 months‘ salary
  • Opportunities for travel to Europe
  • Hybrid home/ office working model
  • Flexible working time
  • Structured training & development roadmap
  • Good work-life balance
  • Premium healthcare insurance
  • Annual company trips and team-building events

Technical Services Specialist (HTML5, CSS, UI/UX)

In this role

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset

  • Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, email / invoice template edition, etc.
  • Analyze technical service requests from English/French/Spanish/German speaking customers
  • Provide estimation and propose alternative solution if needed
  • Process the requests according to agreed solution and handle change requests
  • Ensure the deliveries are on quality, on time
  • Have high speed interaction with stakeholders across Europe/US
  • Have high speed interaction with Product team in Switzerland and Vietnam
  • Participate in special technical projects upon request.
  • Work closely with Services Manager to maintain service deliveries and quality.

About your profile

  • Bachelor’s degree in Computer Science, Telecommunication or related

    Open for fresher up to 2 years experience working in IT industries

    Ability to work with stakeholders to understand detailed requirements and implement service requests that meet client needs.

    Basic HTML/CSS and Javascript skills

    Basic UI/UX skills are a plus

    Basic knowledge or work experience in SQL, web services is a strong plus

    Excellent interpersonal and communication skills

    Have time management skills, able to identify and prioritize urgent/critical requests

    Be good at logical and critical thinking to propose accurate solution to customers

    Proficient in English is required; knowing French is a strong plus

    Experience with software testing/coding/BA/UI/UX designer, working in product’s company are a strong plus

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