- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months‘ salary
- Opportunities for travel to Europe
- Hybrid home/ office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Annual company trips and team-building events
In this role
We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
- Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, email / invoice template edition, etc.
- Analyze technical service requests from English/French/Spanish/German speaking customers
- Provide estimation and propose alternative solution if needed
- Process the requests according to agreed solution and handle change requests
- Ensure the deliveries are on quality, on time
- Have high speed interaction with stakeholders across Europe/US
- Have high speed interaction with Product team in Switzerland and Vietnam
- Participate in special technical projects upon request.
- Work closely with Services Manager to maintain service deliveries and quality.
About your profile
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Bachelor’s degree in Computer Science, Telecommunication or related
Open for fresher up to 2 years experience working in IT industries
Ability to work with stakeholders to understand detailed requirements and implement service requests that meet client needs.
Basic HTML/CSS and Javascript skills
Basic UI/UX skills are a plus
Basic knowledge or work experience in SQL, web services is a strong plus
Excellent interpersonal and communication skills
Have time management skills, able to identify and prioritize urgent/critical requests
Be good at logical and critical thinking to propose accurate solution to customers
Proficient in English is required; knowing French is a strong plus
Experience with software testing/coding/BA/UI/UX designer, working in product’s company are a strong plus