Why you'll love working here

  • Professional European-based company
  • Attractive salary
  • Performance bonus of up to 4 months‘ salary
  • Opportunities for travel to Europe
  • Hybrid home/ office working model
  • Flexible working time
  • Structured training & development roadmap
  • Good work-life balance
  • Premium healthcare insurance
  • Annual company trips and team-building events

Technical Services Specialist (English, System Engineering and Business Analysis))

You are part of the Customer Success team who aim to provide excellence technical service to SecuTix’s worldwide customers.

In this role

We are the ticketing solution provider of the top 3 greatest world sports tournaments. We are looking for smart, collaborative, enthusiastic, and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset

  • Help customers to use our ticketing product in the most efficient way by delivering diverse technical service requests according to the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, …
  • Analyze technical service requests from English/French/German speaking customers
  • Provide estimation and propose an alternative solution if needed
  • Process the requests according to the agreed solution and handle change requests.
  • Ensure the deliveries are on quality, on time
  • Have high-speed interaction with stakeholders across Europe/US
  • Have high-speed interaction with the Product team in Switzerland and Vietnam
  • Participate in special technical projects upon request.
  • Work closely with the Services Manager to maintain service deliveries and quality.

About your profile

  • Bachelor’s degree in Computer Science, Telecommunication or related
  • Open for fresher up to 2 years experience working in IT industries
  • Strong communication and presentation skills
  • Has a strong customer-oriented mindset
  • Strong time management skills, able to identify and prioritize urgent/critical requests
  • Good at logical and critical thinking to propose an accurate solution to customers
  • Proficient in English is required; knowing French is a strong plus
  • Experience with software testing/coding/Customer Services, working in a product company is a strong plus
  • Knowledge of HTML, CSS, Javascript
  • Knowledge in SQL is a plus

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