- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months‘ salary
- Opportunities for travel to Europe
- Hybrid home/ office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Annual company trips and team-building events
In this role
We are the ticketing solution provider of the top 3 greatest world sports tournaments. We are looking for smart, collaborative, enthusiastic, and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
- Help customers to use our ticketing product in the most efficient way by delivering diverse technical service requests according to the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, …
- Analyze technical service requests from English/French/German speaking customers
- Provide estimation and propose an alternative solution if needed
- Process the requests according to the agreed solution and handle change requests.
- Ensure the deliveries are on quality, on time
- Have high-speed interaction with stakeholders across Europe/US
- Have high-speed interaction with the Product team in Switzerland and Vietnam
- Participate in special technical projects upon request.
- Work closely with the Services Manager to maintain service deliveries and quality.
About your profile
- Bachelor’s degree in Computer Science, Telecommunication or related
- Open for fresher up to 2 years experience working in IT industries
- Strong communication and presentation skills
- Has a strong customer-oriented mindset
- Strong time management skills, able to identify and prioritize urgent/critical requests
- Good at logical and critical thinking to propose an accurate solution to customers
- Proficient in English is required; knowing French is a strong plus
- Experience with software testing/coding/Customer Services, working in a product company is a strong plus
- Knowledge of HTML, CSS, Javascript
- Knowledge in SQL is a plus