This opportunity is based in Ho Chi Minh City

Division Manager - SaaS Services and Operation (SSO)

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In this role

As a Division Manager of SSO, you will:

  • For phase 1: 6 months
  • Setup and Apply Service Quality Book (SQB) for Cloud Engineering Team in Vietnam and Switzerland
  • Understand work and processes, define what needs to accompanied with better processes
  • Onsite visit and define documents & processes with the teams in a CMMI related approach
  • Leverage Cloud Engineering team to the point they are independent and mature on SQB application
  • On sites visits for applications
  • Organize regular meetings, measurements points, plan adaptation, corrective actions
  • Responsible and accountable for the smooth running (adequate SLA) of all customer’s system environments (complete software factory cycle: production, integration, validation… environments) within the limits of requirements, costs and timelines. Supervise the implementation, maintenance and monitoring of infrastructure in both Cloud Engineering customers (i.e. SecuTix)
  • Define and execute strategic plan for Cloud Engineering Department, in synergy with strategic plan from the counterpart units in CH to fulfill the SSO business line strategic objectives
  • Serve as the liaison for Cloud Engineering team with other teams both in VN and CH, negotiate and resolve collaboration, sensitive and controversial issues
  • Communicate and report daily the operations status to counterpart managers in ELCA CH and respective managers in VN. Follow-up the issues happened and actions to be done
  • Manage work plan for Cloud Engineering staffs; assign work activities, projects, and programs; supervise, review and evaluate work products, methods, and procedures
  • Identify problematic areas and implement strategic solution to improve the operations
  • Responsible to build team according to the growth required
  • Do other tasks assigned by supervisor

What we offer

  • Chance to live and work in Vietnam for at least 2 years. The contract is renewable. Option for a position in other locations of our group after the mission in Vietnam, based on mutual satisfaction.
  • Professional working environment with young and motivated teams
  • Agile project methodologies
  • CMMI ML 3 since 2007
  • Extensive coaching and training
  • Flat hierarchies and collaboration across divisions and locations
  • Comfortable workplace and travel opportunities
  • Attractive remuneration conditions and relocation support when applicable

About your profile

We expect from you:

  • Bachelor’s Degree in Computer Science
  • At least 10 years of overall experience in software development
  • At least 3 years of experience in project management, with particular focus on Risk management and conflict resolution
  • Proficiency in Quality Process (CMMI)
  • Strong orientation and techniques in people coaching and development
  • Spirit of leading by example, positive thinking and energy
  • Very good communication and presentation skills
  • Fluency in English communication
  • Solid technical background is a strong plus

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).