- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months‘ salary
- Opportunities for travel to Europe
- Hybrid home/ office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Annual company trips and team-building events
In this role
We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
- Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: massive data migration, custom report creation (SSRS), data export setup interfacing with 3rd party systems…
- Analyze technical service requests from English/French speaking customers
- Provide estimation and propose alternative solution if needed
- Process the requests according to agreed solution and handle change requests.
- Ensure the deliveries are on quality, on time
- Have high speed interaction with Onboarding team across Europe
- Have high speed interaction with Product team in Switzerland and Vietnam
- Participate in special technical projects upon request.
- Work closely with Services Delivery Manager to maintain service deliveries and quality.
About your profile
- Bachelor’s degree in Computer Science, Telecommunication or related
- Above 2 years experience working in IT industries
- Knowledge in SQL/PLSQL, Oracle is required
- Knowledge in SSIS, SSRS, Report Builder is a plus
- Strong time management skills, able to identify and prioritize urgent/critical requests
- Good at logical and critical thinking to propose accurate solution to customers
- Strong communication and presentation skills
- Has a strong customer oriented mindset
- Proficient in English is required; knowing French is a strong plus