This opportunity is based in Ho Chi Minh City

Customer Support for Software Solution - French Speaking


SECUTIX, a subsidary of ELCA, has developed the SecuTix 360o product to provide the entertainment industry with secure multichannel technology supporting online ticket sales.

In this role

You are in the Customer Success team, processing and investigating assistance and support requests from Secutix French speaking customers with frequent interactions with the teams across Europe.

As a French/English Speaking Customer Support, you will:

  • Analyze support and assistance request from our French and English speaking customer
  • Research, diagnose, record, and analyze issues with accurate solutions.
  • Have high speed Interactions with Vietnam’s Level 3 (the Dev team)
  • Have high speed Interactions with Level 1 Support in Europe
  • Respond to Customer Assistance Request in writing. Help your colleagues for translations
  • Work closely with Customer Success Managers to maintain customer satisfaction

What we offer

Established in Vietnam since 1998 we guarantee:

  • learning environment from interesting topics of our daily work: blockchain, chatbot, facebook in app purchase, Google Assistant AI integration, secure mobile ticket....
  • very attractive remuneration package
  • professional working environments with young and motivated teams
  • projects using state-of-the-art technologies and Agile methodologies
  • extensive coaching and training
  • flat hierarchies and cross-divisional collaboration
  • modern workplace
  • travel opportunities to Switzerland

About your profile

We expect from you:

Experience & Skills

  • Fluent French and comfortable English for day to day work in Customer support requests.
  • To be extremely comfortable using and configuring software
  • Attention to detail, prioritization and organization skills, easy to talk to people.

Strong plus

  • Bachelor’s Level in Computer Science, Telecommunication or related.
  • Experience handling customer support requests, troubleshooting, diagnosing bugs
  • IT experience with Database / SQL Knowledge or Data analysis

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).